Articles
Staying Focused in the Open Office
Picture this: It’s Monday morning, and you’re running late. In a few hours, you have an important presentation with the VP of sales. You’ve been working on your slides non-stop for days, and your boss just asked for some last-minute changes. You still need to verify some of the sales numbers with fi…
Keep Your UC Investments Fresh for the New Digital Workplace
2017 has seen notable anniversaries of iconic products that revolutionized industries. It’s interesting to consider the relationship between these examples. These products are surviving and thriving in the modern, digital economy. Ten years ago, Apple’s iPhone completely changed the way we live, wo…
Cisco UC for Midsize Recognized as a Leader
For the second year, Gartner has positioned Cisco as a Leader in the 2016 Gartner Magic Quadrant for Unified Communications for Midsized Enterprises, North America. We believe this is a significant achievement. Gartner puts a lot of analysis into these reports. Last year was the inaugural publicatio…
Video Collaboration & Business Growth: Winning Combination
My wife and I recently ordered some clothes online for our children. My youngest son was particularly excited about a Marvel Avengers t-shirt he’d picked out. Imagine his disappointment when the order failed to arrive! After several days and several email exchanges with the online retailer’s custome…
Raising Standards Through Collaboration
I spent last Sunday in a cold, damp changing room with 15 other forty-something parents. We were attending the first day of our FA Level 1 Soccer Coaching course. It was fascinating! Our instructor really brought to life a framework for coaching the young footballers that we volunteers look after ev…
Solving Customer Problems with Flexible Solutions
I recently flew from Heathrow to San Diego to attend Cisco Live. About an hour in and the cabin crew started serving dinner. It was a full flight and, unfortunately for me, I was seated right in the middle of the economy section. As the cabin crew converged on my row it became clear they didn’t have…
Gartner Recognizes Cisco as a Leader for UC for Midsize Enterprises
Cisco positioned highest in “ability to execute” among Leaders in the first ever Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America. Many midsize organizations are seriously exploring solutions to replace maxed-out, expensive-to-maintain, and/or end-of-life PBXs…
Don’t You (Forget about Employee Engagement)
Tonight I’m heading out for a huge slice of nostalgia. I’m going to see 1980s pop group Simple Minds. No doubt there’ll be much reminiscing and swaying of hands to classics like “Don’t You (Forget About Me).” This year Cisco has been celebrating its 30th birthday. Another recent addition to t…
Simplifying Midsize Collaboration Deployments
In my last post I talked about the impact that low-effort experiences can have on customer satisfaction. I singled out my home broadband provider for criticism, and so thought it only fair that I talk about a recent great experience I had with them. Last month, my provider sent an email telling me…